Privacy Policy

Elite Laboratories Group, Inc. ("Elite Laboratories," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Billing and shipping addresses
• Product specifications and formulation requirements
• Communications through our quote request forms
• Information provided through email, phone, or other communications
• Business registration and tax identification numbers

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Click-through rates and navigation patterns

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your product orders
• Providing quotes and manufacturing consultations
• Communicating about your orders, inquiries, and requests
• Sending relevant product updates and industry information
• Improving our products, services, and website functionality
• Complying with legal obligations and regulatory requirements
• Protecting against fraudulent or illegal activity
• Analyzing website usage to improve user experience

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who assist in our operations, including shipping carriers, payment processors, customer relationship management systems, and IT service providers. These providers are contractually obligated to protect your information.

3.2 Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection
• Physical security measures at our facilities

Despite our efforts, no security measures are perfect, and we cannot guarantee absolute security of your information.

5. Your Rights and Choices

5.1 Access and Update

You may request access to, correction of, or deletion of your personal information by contacting us at privacy@elitelaboratories.com. We will respond to your request within 30 days.

5.2 Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly. Note that you will continue to receive transactional communications related to your orders.

5.3 Cookies

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain functionality of our website.

6. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, California residents may contact us at privacy@elitelaboratories.com or call us at 1-800-ELITE-LAB.

7. International Data Transfers

Our services are operated from the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our services, you consent to this transfer.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete such information.

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Typically, we retain:

• Order information for 7 years for tax and regulatory compliance
• Product formulation records for 5 years per FDA requirements
• Marketing contact information until you opt-out
• Website analytics data for 2 years

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: